In order for Exuberant Fitness to provide you with massage, physiotherapy, in-person or online fitness training and/or nutrition advice we are required to retain accurate personal data. We utilise P T Distinction, Tiq Diet and Google for the storage of your records which are compliant with data security requirements and can only be accessed by authorised users through password protection. These records will be retained indefinitely unless written request to Exuberant Fitness is received to advise deletion of data.
Collection, Use and Sharing of data:
We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell, distribute or rent this information to third parties unless we have your permission or are required by law to do so.
We will not share your information with any third party outside of our organisation, other than as necessary to fulfil your request.
We require this information to understand your needs and provide you with a better service. We will use your information to respond to you, regarding the reason you contacted us. Unless you ask us not to, we may contact you in particular for the following reasons:
• Improving our products and services.
• We may periodically contact you by phone, email, text message, push message, social media or mail to inform you about new products or services, special offers or other information which we think you may find interesting using the information you have provided.
• From time to time, we may also use your information to contact you for market research purposes.
• We may use the information to customise the website according to your interests.
This website uses Google Analytics to help analyse how visitors use the site. Google Analytics uses “cookies,” which are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. The anonymous information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity for Exuberant Fitness use only.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not.
We will never use Google Analytics to track or to collect any personally identifiable information. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any personally identifiable information from any source, unless you explicitly submit that information via a fill-in form on our website or through your written instruction.
Third party software used for collection and storage of data: WordPress, ActiveCampaign, Calendly, Google, PTDistinction, and TiqDiet.
Our website may contain links to other websites of interest. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and postal address), and demographic information (such as postcode, age, gender, preferences and interests). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site, our services and our marketing efforts in general.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or contact form given on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you if it is factually incorrect.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. In order to safeguard the information we collect from you we will take all reasonable steps to ensure that:
• our servers are protected by security mechanisms and can only be administered via strictly controlled public/ private cryptographic keys;
• our data processing storage facilities are sited in secure locations to prevent unauthorised access.
Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on 20th May 2018.